Five case studies applying soft systems methodology to knowledge management

Maqsood, Tayyab and Finegan, Andrew D. and Walker, Derek H.T. (2001) Five case studies applying soft systems methodology to knowledge management. [Conference Paper]


Construction projects are faced with a challenge that must not be underestimated. These projects are increasingly becoming highly competitive, more complex, and difficult to manage. They become problems that are difficult to solve using traditional approaches. Soft Systems Methodology (SSM) is a systems approach that is used for analysis and problem solving in such complex and messy situations. SSM uses “systems thinking” in a cycle of action research, learning and reflection to help understand the various perceptions that exist in the minds of the different people involved in the situation. This paper examines the benefits of applying SSM to problems of knowledge management in construction project management, especially those situations that are challenging to understand and difficult to act upon. It includes five case studies of its use in dealing with the confusing situations that incorporate human, organizational and technical aspects.

Additional Information

Item Type: Conference Paper
Collection: CRC for Construction Innovation
Keywords: CRC for Construction Innovation; Program A : Business and Industry Development; Project 2001-004-A : Knowledge Management and Innovation Diffusion
Date Deposited: 11 Mar 2014 03:19
Last Modified: 11 Mar 2014 03:20
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